Consumer Law

We advise companies on the prevention and resolution of disputes in consumer relations, providing both advisory and litigation services in highly complex matters. Our goal is to protect reputation, reduce regulatory risks, and mitigate financial impacts, ensuring compliance with market practices and standards required by consumer protection agencies. 

We represent clients nationwide, including proceedings before the Public Prosecutor’s Office, PROCONs, the National Consumer Secretariat (SENACON), and the Department of Consumer Protection and Defense (DPDC), with extensive experience in sectors such as automotive, retail, pharmaceutical, financial, education, and telecommunications. 

Services 

• Recall campaigns 

Full management of recall procedures, from analyzing the need for a recall and drafting official notices to coordinating with relevant agencies and managing reputational risks. 

• Administrative and Judicial Defenses 

Representation in proceedings before PROCONs, the Public Prosecutor’s Office, SENACON, and DPDC, including the preparation of defenses, appeals, and negotiation of Conduct Adjustment Agreements (TAC). 

• Consumer Litigation 

Representation in individual and class-action lawsuits, including claims filed by public agencies, consumer associations, and other entitled parties, involving defects and flaws in products or services. 

• Consulting on Business Practices 

Advice on sales strategies, advertising, e-commerce, after-sales service, and contractual protection, preventing disputes and ensuring legal certainty. 

• Data Protection and Privacy 

Guidance on compliance with data protection policies, mitigating risks in digital operations and consumer relationships. 

• Drafting of consumer documents 

Drafting and reviewing contracts, warranty terms, user manuals, and informational materials, using clear language that complies with consumer protection regulations. 

• Assistance with expert opinions 

Technical and legal support in judicial and extrajudicial expert opinions, especially in cases involving product liability. 

• Monitoring of lawsuits 

Tracking and preventive management of consumer lawsuits to identify trends, avoid new disputes, and optimize defense strategies.